Cross-cultural Competencies and Skills Development Training Manual
This training manual has been developed as the third output of the ERASMUS+ funded project, “Developing the cross-cultural skills of graduates in response to the needs of European enterprise”.
The manual comes as a materialization of the research conducted during this project aimed to support academics, trainers, and managers in facilitating the learning of intercultural skills necessary for graduates who want to work in the modern business environment in Europe.
CASE STUDIES
The following case studies engage with a range of cross-cultural issues and seek to support the development of learners’ cross-cultural competencies. Each case study pack includes the main case study, a case synopsis, suggested discussion question and potential answers, and teaching notes.
Written Case Studies
Fasting in Ramadan
Wedding Present Conflict
Different Work Styles
I Tried to Reach you by Phone
Getting Lost in Detail
How to Communicate with Customers
Feedback from the Fresh Eyes
Leave the Door to the Unknown
Dealing with International Suppliers
Delivering a Leadership Development Programme
Narrated Case Studies
Being Aware of Cultural Customs in Business
Intercultural Teams and Dealing with Arguments
Understanding Language Differences and Dealing with Ambiguity in Communication
Working with Stakeholders in International Locations
The Assistant Manager Conducting Reviews in International Offices
Video Case Studies